Story: At a time when the United States is sharply divided over the use of force by police, New Haven practices an approach called community policing. The goal is to foster trust and open communications, and to avoid excessive force. At its core, community policing is about attitude, police officers who have a public service mentality, who empathize with the people, and who exhaust all alternatives before making arrests and using force. There are lessons here for police - and the people - in cities all across the country.